What We Collect and Why We Collect It
When you open an account with us, we collect the details you provide directly — your name, contact information, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost or GrabPay. Each time a deposit is made through DuitNow or FPX, the
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transaction reference is logged against your account for reconciliation and dispute handling, not for profiling or resale. We also collect technical data automatically: device type, browser session identifiers, pages viewed and timestamps. This helps us identify access issues, maintain platform stability and detect unusual login patterns
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that may signal an account security risk. We do not record your e-wallet PIN or your online banking password at any point — those remain with your payment provider. Data collected through your account activity is retained for as long as your account is active and
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for a defined period after closure, in line with applicable financial record-keeping requirements. Access to your data within our team is restricted to staff whose role requires it — account operations, payment reconciliation and compliance review. Where local law in Malaysia requires us to share specific
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data with a regulatory body, we will do so and notify you where permitted. You may be in Shah Alam or anywhere else in Malaysia — the same data handling rules apply to every account on our platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.